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About Rescue Services
YOU'RE NOT ALONE THROUGH FLOOD, FIRE, OR MOLD. WE'RE HERE TO HELP.
For over 27 years, “Mike Wallace & The Professionals” have been serving Kauai. In 2012 Mike expanded the emergency services division and launched Rescue Services - Urgent Care: Flood, Fire & Mold, helping the people of Kauai save their residential homes & commercial property from flood, fire, and mold damage. Owner Mike and his expert team have customized their water mitigation, fire recovery, and mold remediation services with state of the art technology and unparalleled expertise to get the job done right when it matters most. In a flood, fire, or mold crisis, the last thing in the world you want is someone you don’t know or can’t trust to protect you when things are at their worst. The second you call Rescue Services, you know you can count on Mike and his team to see you through to a full recovery.
HELPING A FRIEND IN NEED
One day, Mike got a call from a customer who found himself in a bad situation – a faulty pipe had burst, leaving his new home under water. At a moment’s notice, Mike drove over with his equipment, dried up every last drop of water, and just like that, The Professionals expanded their diversified selection of services on Kauai to include flood restoration, water damage restoration fire restoration, and mold mitigation. Eager to help more customers, Mike handpicked and trained a team of recovery experts and invested in cutting edge specialized equipment and technology.
RISING TO THE OCCASION
In 2006, Kauai experienced the hardest and longest rain it had seen in decades with almost 150 inches of rain in 30 days. Many homes, office buildings, hotels, and hospitals on the island were wet and in need of recovery and restoration. Mike didn’t hesitate to answer their call. On the faith of his good word, Mike had a plane full of equipment flown in especially to help clients such as the Sheraton Kauai Resort and numerous other VIP home and business owners.
MIKE UNDERSTANDS – HE’S BEEN THERE
In April 2012, The Professionals division that handles emergency response officially became Rescue Services – Urgent Care: Flood, Fire & Mold. Almost immediately they were put to the test when a massive flood overtook Mike’s 20,000 square foot equipment storage facility. When the flood finally subsided, Mike and his team went to work doing what they do best: they freed their facility from every speck of water, mud, and silt while simultaneously rescuing the people who make up the heart of their business – the customers.
BACK TO THE RESCUE
In the midst of dealing with his own disaster, Rescue Services was on call to save the people of Kauai whose homes and businesses had been devastated by the flood. Hotel managers, insurance companies, and homeowners call on Mike because they know and trust that as soon as they pick up the phone to call Rescue Services, a knowledgeable expert and caring person is there with the right tools and skills to make the trouble and stress of water damage, flood, fire, and mold damage disappear.
“When it’s all over, I want to look you in the eyes and make sure you’re 100% satisfied.”
Founder & Owner
Influenced by his father’s entrepreneurial spirit and natural ability to connect with the people of Kauai, a very young and ambitious Mike took on multiple jobs as soon as he was old enough to work. He dedicated everything he had to providing exactly those services that would greatly improve the lives of his customers. One of those jobs was The Professionals, a successful window cleaning business that Mike and his team grew using the grassroots philosophy of “treat everyone with genuine respect and do a great job every time.”
Mike’s clientele base grew along with a diversified selection of services including carpet cleaning, production equipment rentals, and VIP mobile restroom trailers. In April 2012, Mike expanded The Professionals and founded Rescue Services – Urgent Care: Flood, Fire & Mold, servicing clients such as the Sheraton Kauai Resort and numerous other VIP home and business owners. To this day, people call on Mike because they know he’ll be there. Not one of them is turned away.
“My commitment is to give you the best service possible whether you’re one person, a company, or a hotel.” ~ Mike Wallace.
Tammy Rego possesses an eclectic mix of natural skills and talent that allow her to run a smooth operation as the Office Manager of The Professionals and Rescue Services. Born and raised on Kauai, she loves the natural healing power of laughter and has loyally supported our team for the past year. A former Ranch Manager and Food Caterer, this mother of four is an expert at optimizing our processes so we can keep offering top quality services.
This friendly local boy is a devoted cornerstone of our Rescue Services and The Professionals projects. Born into a family of boat captains and divers who sailed the Pacific, Clancy Doorish is the youngest of four children with construction in his blood and the ocean in his heart. We’ve been honored to have Clancy with us since 2004. His extensive knowledge in construction and masonry has been paramount to the success of our business.
Justin Pimentel is a reliable technician who is there when our clients need him most. This Kauai native joined The Professionals family in 2012. When he has some down time from providing our clients with his first rate technical skills, you can find him hunting, fishing, or spending quality time with his wife and two beautiful children.
THE STORY OF RESCUE SERVICES
For over 25 years, Mike Wallace has helped the people of Kauai in a big way – by rescuing their homes & property from the damages of flood, fire, and mold. Mike and his expert team have customized their water mitigation, fire recovery, and mold remediation services to get the job done when it matters most. In a flood crisis, the last thing in the world you want is someone you don’t know or can’t trust to protect you when things are at their worst. The second you call The Professionals, you know you can count on them to see you through to a full recovery.
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I would recommend this company enthusiastically....
TRUSTWORTHY, EFFICIENT are words to describe the service they provide which fully lives up to the name of this company, PROFESSIONALS, The responding crew was exceptional...each member projected how much they wanted to end our nightmare as best as they could. They did a marvelous job with boxing and moving all items to where they could be stored, then continued quickly to cleaning and disinfecting everything touched by the grey water that had backed up into our home. I would recommend this company enthusiastically....It is so wonderful to have such services provided on our island which reflect our most genuine and caring spirit of ALOHA.
The service I received was absolutely stellar. Everyone in the company was knowledgeable, professional and a pleasure to work with. I had a very bad mold issue in my house upon returning home from a long trip. Their team did a fantastic job from day one. Their communication was always clear and I had peace of mind throughout the whole process knowing I had hired the best on the island. All the damaged drywall & cabinetry was removed and industrial strength drying fans were used to ensure all the moisture was eliminated. I highly recommend Mike Wallace & his team of professionals.
Home owner - Call them first!!! Rescue Services saves the day.
We had a water leak coming from our upstairs bathroom. The team arrived quick, took care of the problem, completed the job right, and communicated with us and our insurance company perfectly the whole time. Because of they took care of the job and dried it correctly, I have complete confidence there will be no issues with mold or any other damage. Huge thanks to the team.
James S. – Facilities Supervisor @ The Cliffs at Princeville
Rescue Services helped us dry our units from flooding. They had the right tools for the jobs. They came in with dehumidifiers, fans, and blowers. They had infrared scopes so they could see water in the unit walls under carpets and wood floors. The team explained what they had to do and why, so when I explained it to the owners, I knew what I was talking about. They are very dependable, knowledgeable, and honest in what they do.
Owner @ Kauai Carpet Cleaners, Inc.
We have worked with The Professionals for over 12 years. The name of the company says it all. From the owner to technicians and office staff, we are very pleased with the professionalism of this company. We have and will continue to recommend The Professionals.
General Manager @ Poipu Kai Association
Mike Wallace and his staff, “The Professionals” have been my “go to” team for almost 7 years here at the Poipu Kai Resort. Over the years I have counted on “The Professionals” for everything from mold mitigation from water intrusion, insurance settlement clean up from a fire that engulfed several units, to them being the 1st response team when a vehicle plowed through a condo unit. Not only do we turn to “The Professionals” for emergency situations, but they also do our regular scheduled dryer duct cleaning and carpet cleaning. We highly recommend them because of their quick response, competence, and integrity. They truly are all around, “The Professionals.”